Incident Commander - 975657 - Intrado (Longmont, CO)

Intrado Inc is North Americas leading provider of 911 infrastructure systems and services Founded in 1979 Intrados wide range of offerings for safety and commercial markets includes 911 data management wireless data services target notification and data aggregation and delivery The companys unparalleled industry knowledge in data management network transaction call handling and notification technology reduces the effort cost time and complexity associated with providing reliable information for 911 safety and commercial applications Intrado is work worth doing Responsible for providing leadership and direction during incidents maintaining an overall incident perspective and ensure the Incident Command System (ICS) processes are properly followed utilize principles and practices of Incident Command to provide calm direction in chaotic and tense situations lead incident team resources in the development and execution of restoration plans for system issues and outages during assigned shift from incident initiation through closure bringing in additional resources and managing handoffs as needed ensure incident activities are properly documented work with extended incident team to improve incident and problem management processes tools and documentation supervise technical support services for assigned shift while adhering to established departmental standards and guidelines provide direction to staff on technical support activities and associated network elements assist staff troubleshooting and resolving common and escalated service requests pertaining to assigned products or services proactively oversee the activities involved in quality resolution of problems related to technical operations MINIMUM QUALIFICATIONS Education Bachelors degree from an accredited college or university in computer science management information systems IT statistics or a related field is required Equivalent work experience in a similar position may be substituted for educational requirements Experience Minimum 3 years of increasingly responsible experience in project management management or matrixmanagement preferably in a technical environment (eg Application support Systems Administration Data Center Network Engineering) required Minimum 1 year supervisory experience preferred Minimum 1 year Incident CommandManagement experience preferred Technical Knowledge Basic understanding of network topology in a TCPIP asynchronous and synchronous environment required Knowledge of telephony networks (eg SS7 SIP ISDN wireless 911 PSAP connectivity network topology etc) preferred Other Intermediate knowledge of Word Excel and PowerPoint required Do you share our passion of work worth doing Demand for our services continues to grow We are looking for the nations best who are interested in making a difference If this is you apply online today Applications will be accepted through 03032013 Intradocom Please Note Intrado requires background check drug screen and motor vehicle record check as a condition of employment Additionally Intrado has a restricted workplace smoking policy Intrado discourages smoking and strongly supports helping employees quit smoking Anyone hired on or after November 1 2008 is prohibited from smoking and using tobacco products on Intrado premises or at any Intradosponsored event Intrado is an AAPEEO Employer West Corporation and its subsidiaries participate in EVerify a service of the Department of Homeland Security and the Social Security Administration For additional information go to httpwwwwestcomwest_everifypdf httpwwwwestcomwest_everifypdf

Source: http://www.jobs2careers.com/click.php?id=311138908.96